Mediation is a process in which parties in conflict work with a neutral mediator to negotiate an agreement.


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Mediation is defined as a process of assisted negotiations and its key qualities are described. This is a good primer for those contemplating mediation.


The mediation process begins with a no-cost initial phone consultation where we get a snapshot view of three important considerations:

  • Understanding how developed the conflict is;
  • Assessing the needs of the parties;
  • And determining the degree to which litigation is currently a factor.


Formal mediation then proceeds with private interviews where we delve further into the specific details and issues each party is dealing with.The amount of time to mediate a successful outcome can vary.  Cases can often be settled in a few hours over a single session. However, some cases take more time. This all depends on the parties’ tolerance for each other, their willingness to listen, and their willingness to actively participate in the negotiation.


Once resolution is reached we follow through with each finalizing detail to ensure all concerns are satisfactorily resolved.


 We begin charging for our services only after both parties have agreed to mediate.



Parties have an equal say in the process and decide settlement terms, not the mediator.  There is no determination of guilt or innocence in the process.


Lengthy litigation CAN be avoided.  Mediation costs less than a lawsuit and avoids the uncertainty of judicial outcome.


Parties share information, which can lead to a better understanding of issues affecting the workplace.


Mediation usually occurs early in the charge process, and many mediation’s are completed in one meeting.  Legal or other representation is optional but not required.


Mediation fosters a problem solving approach to complaints and workplace disruptions are reduced.  With investigation, even if the charge is dismissed by EEOC, the underlying problems may remain, affecting others in the workforce and human resources staff.


A neutral third party assists the parties in the reaching a voluntary, mutually beneficial resolution.  Mediation can resolve all issues important to the parties, not just the underlying legal dispute.


All parties sign an agreement of confidentiality.  Information disclosed during mediation will not be revealed to anyone, including other EEOC investigative or legal staff.


Mediation provides a neutral and confidential setting where both parties can openly discuss their views on the underlying dispute.


An independent survey showed 96% of all respondents and 91% of all charging parties who used mediation would use it again if offered.


What is Mediation?

Mediation is a process in which parties in conflict work with a neutral mediator to negotiate an agreement.

How does mediation differ from arbitration?

In mediation the parties have control over the outcome.  No one can be forced to do anything they do not agree to.  In arbitration the outcome is dictated by a privately hired judge.

Is there a role for my attorney?

Your attorney can play an important role by advising you, clarifying legal issues, and helping to draw up agreements. We work closely with parties and their attorneys to reach the shared goal of resolution.

What can I expect mediation to cost?

Mediators work on an hourly fee basis. This fee can be paid by one or both parties in any sharing arrangement they agree upon. In some cases a fixed fee rate can be agreed upon instead.   Most cases can be successfully mediated in 10 hours or less over one or two separate sessions.

If we reach a settlement, is it legally binding?

Yes, either the mediation will close with a signed agreement, or the attorneys for the parties will commit to ending the lawsuit with a formal settlement and release agreement. The agreement you reach is reduced to a contract that is legally binding.

What if we can’t reach agreement?

You are free to return to the conflict if you choose to do so. The mediation process you have gone through remains confidential. Your mediator cannot be called to testify in court if you choose to litigate after mediation.


What is Mediation?

Mediation is a form of Alternative Dispute Resolution (ADR) that is offered by the U.S. Equal Employment Opportunity Commission (EEOC) as an alternative to the traditional investigative and litigation processes. Mediation is an informal process in which a trained mediator assists the parties to reach a negotiated resolution of a charge of discrimination. The mediator does not decide who is right or wrong and has no authority to impose a settlement on the parties. Instead, the mediator helps the parties to jointly explore and reconcile their differences.

Does the EEOC require the parties to participate in mediation?

No. Participation in EEOC’s mediation program is strictly voluntary. If either party declines to participate in mediation, the charge will be processed just like any other charge.

Who mediates EEOC charges?

Only mediators who are experienced and trained in mediation and equal employment opportunity law are assigned to mediate EEOC charges. EEOC has a staff of trained mediators. We also contract with professional external mediators to mediate charges filed with EEOC. All EEOC mediators, whether internal staff or external mediators, are neutral unbiased professionals with no stake in the outcome of the mediation process.

At what point in the administrative process will mediation take place?

Mediation will usually take place early in the process prior to an investigation of the charge. Offering mediation to the parties prior to an investigation saves Commission resources by avoiding the investigation of a charge that might be appropriately resolved through mediation. In addition, mediation prior to an investigation prevents the hardening of positions that can occur during a lengthy investigation.

Is mediation available during an investigation or during the conciliation process?

Yes. In order to increase opportunities for mediation, the EEOC expanded the charges eligible for mediation and now mediation is available at the conciliation stage, after a finding of discrimination has been issued, in appropriate cases.

What are the differences if any in mediation that takes place at the conciliation stage?

If mediation occurs at the conciliation stage, EEOC sits as a participant– along with charging party and respondent– with an independent mediator serving as a neutral.

Can a party request mediation if EEOC does not offer it?

Yes. Either party can request mediation without an offer from EEOC. As long as both parties agree to participate, EEOC will consider the charge for mediation.

Is the Mediation process confidential?

Yes. The EEOC maintains strict confidentiality in its mediation program. The mediator and the parties must sign agreements that they will keep everything that is revealed during the mediation confidential. The mediation sessions are not tape-recorded or transcribed. Notes taken during the mediation by the mediator are destroyed. Furthermore, in order to ensure confidentiality, the mediation program is insulated from the EEOC’s investigative and litigation functions. EEOC mediators only mediate charges. They are precluded from performing any other functions related to the investigation or litigation of charges.

Who should attend a mediation session?

The charging party and a representative of the employer should attend the mediation session. The person representing the employer should be familiar with the facts of the charge and have the authority to settle the charge on behalf of the employer.

Can the parties bring an attorney or other representative to the mediation session?

Yes. While it is not necessary to have an attorney or other representative in order to participate in EEOC’s mediation program, either party may choose to do so. The mediator will decide what role the attorney or representative will play during the mediation. The mediator may ask that they provide advice and counsel, but not speak for a party. If a party plans to bring an attorney or other representative to the mediation session, he or she can discuss this with the mediator prior to the mediation session.

How long does the mediation process take?

Mediation is a very efficient process that saves time and money. According to a study conducted by the EEOC, mediations usually last for approximately 3-4 hours. However, this may vary depending on the facts of each case. Successful mediations avoid a time consuming investigation and achieve a prompt resolution of the charge.

Are all charges eligible for mediation?

No. The EEOC evaluates each charge to determine whether it is appropriate for mediation considering such factors as the nature of the case, the relationship of the parties, the size and complexity of the case, and the relief sought by the charging party. Charges that the EEOC has determined to be without merit are not eligible for mediation.

What happens to a charge if it is not resolved in mediation?

If a charge is not resolved during the mediation process, the charge is returned to an investigative unit, and is processed just like any other charge.

Are the parties required to pay for the mediation?

No. There is no fee for the mediation.

What happens if a party does not comply with an agreement reached in mediation?

An agreement reached during mediation is enforceable in court just like any other settlement agreement resolving a charge of discrimination filed with the EEOC. If either party believes that the other party has failed to comply with a mediated settlement agreement, he or she should contact the ADR Coordinator.

Does mediation work?

Yes. Participants in the EEOC’s mediation program indicate a high degree of satisfaction with the program. It is a fair and efficient process that can avoid a lengthy investigation and the possibility of unnecessary litigation.

Are most charges resolved in mediation?

In fiscal year 2008, the mediation program achieved a 72.1% settlement rate.

Can information revealed during a mediation session be used during an investigation if the charge is not resolved during mediation session?

No. Since the entire mediation process is strictly confidential, information revealed during the mediation session cannot be disclosed to anyone including other EEOC personnel. Therefore, it cannot be used during any subsequent investigation.

Do charges ever settle for non-monetary benefits?

Yes, in almost half of the cases that are mediated, the settlement involves a non-monetary benefit. Since the program’s inception, in approximately 13.5% of cases, the only benefit involved in settlement is non-monetary.

What are the benefits of mediation?

One of the biggest benefits of mediation is that it allows the parties to resolve the matters in dispute in a way that is mutually satisfactory to them and meets their needs. In addition, mediation is faster than the traditional investigative process. For instance, in fiscal year 2008, mediated cases were resolved in an average of 97 days in comparison to the over 200 days it took for a cases to go through the traditional investigative process. The process may also allow the parties to preserve or repair the employment relationship. The parties have nothing to lose by participating in mediation. If a resolution is not reached, the charge will be investigated like any other charge.

As an employer, if I believe the charge has no merit, why should I participate in mediation?

Mediation provides a neutral and confidential setting where both parties can openly discuss information about the underlying dispute. Through enhanced communication, mediation can foster improved working relationships and a better understanding of factors which may be affecting the overall workplace.